Return & Refund Policy

At The Chapter Cottage, we want you to love every part of your reading experience! If something isn't right with your order, please reach out and we'll do our best to help.

Returns

Customers may request a return within 14 days of receiving their order. Items must be unused, unopened, and in their original condition and packaging to qualify for a return.

Due to the nature of our inventory, used books are final sale unless they arrive damaged or are significantly different from their description. Candles, blankets, and other merchandise must be unused and in their original condition to be eligible for return.

Non-Returnable Items

• Used books marked as final sale

• Items that have been used, washed, burned, or opened

• Personalized or custom-made items

• Gift cards

• Clearance or final-sale items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at [your customer service email]. Include your order number and clear photos of the issue so we can help resolve it.

Refunds

Once your return is approved and the item is received and inspected, we'll notify you of the refund decision. Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

How to Request a Return

Please contact us at [your customer service email] with your order number and reason for the return. Please wait for return approval and instructions before sending anything back.

The Chapter Cottage reserves the right to review return requests on a case-by-case basis, subject to applicable consumer protection laws.